Terms and Conditions
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STITCHA PICTURE™ 

Terms and Conditions 

This web site and the sale of products is governed by these Terms and Conditions.

Copyright

All artwork show on this site is subject to copyright and is the property of Yvonne Elias, South Africa

The finished works are the property of the respective owners as detailed in the acknowledgements.

Unless otherwise indicated, the material contained in this site, including all attachments and images, is the copyright of Debbie Brand. No part may be reproduced, used or distributed for any purpose and is strictly prohibited.

Orders

We accept orders by via PayPal, email, fax or over the phone.

We reserve the right to accept or reject an order.

An Order Number is issued to identify your payment.

We will endeavour to process and delivery orders within a few days.

Orders will only be shipped once payment has been made.

Payments

Cheque payments – Cheques will be required to clear before order is shipped.

Direct Funds Transfer –  will require approximately 1-2 day clearance depending on financial institution.

Make sure the our Order Number is included with your payment to identify it.

Stock

Stock is subject to availability.

There will be a shipping delay if the item is out of stock. We will advise you if this is the case when placing your order.

Internet Specials are provided on quantity purchases. Should the item not be available a product of similar value will be substituted. 

Refunds

Refunds will be processed within 30 days of receipt of returns. Refunds will be issued via an electronic deposit or by cheque. Refunds will be made in accordance with our Returns Policy.

Returns Policy

Only products with a significant defect may be returned to us for a refund of the cost of the item(s), this does not include the cost of postage and packaging. Returns will not be accepted for incorrect choice of product.

Contact us with Product Code (Black letter and number on bottom right corner of Product sheet), reason for return, for a Return Authorisation Number and postage details in order to return the item.

The item(s) must be returned to us within 21 days in its original condition complete with all packaging, including faulty items. Items should also be suitably packaged for return. If the item is damaged as a result of the return shipment it will not be refunded. Return of these items to the customer will be at the customers cost. Returns will not be accepted after 21 days.

All items are inspected before dispatched. We will not refund items that have been tampered with, or that have been used. We suggest that you return items via Registered Mail, as we cannot be responsible for lost parcels.

Artwork on Prints

Some artwork may differ slightly from those shown on the website.

Privacy Policy

No personal information is gathered on this site.

Any information gathered by email is for the purpose of sale and delivery of item. No information will not be made available to third parties.

Information and Products

Information on this website changes from time to time.

Prices can change without any notice given.

Products may change from time to time.

Delivery

Delivery is by Australia Post or collection by arrangement.

GST

No GST is applicable

Limitation of Liability

We are not liable to customers for any damages and/or injuries arising out of use of the STITCHA PICTURE™ product. The customer should exercise due care when working with the product with respect to the warning below.

Warning

Most of the STITCHA PICTURE™ Products contain sharp needles, small beads and a plastic bag. It is not suitable for small children. We accept no responsibility for the suitability of this product to the customer’s needs. Young Children should be supervised. We accept no responsibility arising out of the use or misuse of the product.

Website

This website and the materials displayed on it may not be accessible from time to time. You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on this website.

 

STITCHA PICTURE™

http://www.stitchapicture.com.au Embroidery on black. This site and the artwork is copyright see Terms and Conditions
ABN 15 616 618 322. All Artwork designed by Yvonne Elias, South Africa - For embroiderers See Acknowledgements